With Amazon WorkSpaces Thin Client devices, all data remains secure in the cloud and the device contains no local data.Īmazon WorkSpaces Thin Client also includes security at the hardware level through on-device hardware authentication and integration with persistent desktops (WorkSpaces), nonpersistent applications (Amazon AppStream), and secure browser-only access (WorkSpaces Web), which creates a secure connection to a user's desktop in the cloud. This reduces vulnerabilities if a device is lost or an employee leaves the company and hangs onto their device, which Stein learned was a big issue for many AWS customers. “Combining the expertise from the Amazon Devices group with logistics from Amazon Business and the power of the AWS Cloud is a strong combination for customers.”Īs with everything at AWS, building security into the Amazon WorkSpaces Thin Client devices was “job zero.” Because it is powered by the AWS Cloud, the device itself does not store data and only runs approved software centrally deployed by an IT administrator. "We have an entire division in our company that makes devices already," Stein said. Unless I can change the cost equation of the hardware itself and make it less expensive to buy and manage the devices, I’ll never get my IT spend under control.'” "’I’m tired of shipping employees expensive desktops and laptops, which can be challenging and expensive to recover if an employee leaves the company. "We kept hearing the same pain point from our customers," Stein said. Think businesses that have an employee base from hundreds to tens of thousands who need access to a computing device. Stein and her team began an in-depth journey interviewing AWS enterprise customers about their cost, security, and management concerns, especially those organizations distributing laptops, tablets, and other computing devices to employees at home and in large contact centers, customer service operations, hospitality, and other work environments. Working backwards: How Amazon WorkSpaces Thin Client came aboutĪt Amazon, working backwards from the customer and what they need is how new products and services come to life. “IT leaders can easily manage their entire organization’s device fleet centrally and typically have an employee up and running in a few minutes, compared to hours or days with traditional laptops and desktops.” “Simplicity was key, and it just works out of the box,” Stein said. End users can attach peripheral devices, connect to their AWS virtual desktop, and be up and running in less than five minutes. This makes deploying virtual desktops at scale simple and secure. Companies can order pre-configured hardware and have it shipped quickly and securely to employees' homes or offices. But those devices typically cost employers $600–$1,200 each.Īmazon WorkSpaces Thin Clients start at $195 per device and are sold through Amazon Business, Amazon’s business-to-business (B2B) marketplace. Most of those users access their virtual desktops over the internet using a laptop or desktop computer. The Amazon WorkSpaces Thin Client has purpose-built firmware and software an operating system engineered for employees who need fast, simple, and secure access to applications in the cloud and software that allows IT to remotely manage it.Įvery day, many customers already log in to virtual desktops based on AWS End User Computing services, like Amazon WorkSpaces, Amazon WorkSpaces Web, or Amazon AppStream. Inside the device is where the similarities end. However, instead of connecting to your entertainment system, the USB and HDMI ports connect peripherals needed for productivity, such as dual monitors, mice, keyboards, cameras, headsets, and the like. Take a spin around the Amazon WorkSpaces Thin Client, and you’ll notice no visible differences from the Fire TV Cube. By offloading processing power to the cloud, thin clients can be designed as simple, low-cost devices without advanced hardware capabilities. In computing, a “thin client” often refers to a simple hardware device optimized for the cloud-in this case, the AWS Cloud. So, we built an entirely new software stack for that device, and since we didn't have to design and build new hardware, we’re passing those savings along to customers.” "We looked for options and found that the hardware we used for the Amazon Fire TV Cube provided all the resources customers needed to access their cloud-based virtual desktops. "Customers told us they needed a lower-cost device, especially in high-turnover environments, like call centers or payment processing," said Stein. Melissa Stein, director of product for End User Computing at AWS, oversaw the Amazon WorkSpaces Thin Client project. For the first time, AWS adapted a consumer device into an external hardware product for AWS customers.
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